FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
General Questions
What is ONECOF?
ONECOF is a brand specializing in high-quality coffins and urns, crafted in Latvia with a focus on craftsmanship, sustainability, and dignified design. We provide solutions for funeral homes and direct customers.
Where are ONECOF products made?
All our products are manufactured in Latvia, adhering to strict EU quality and safety standards.
Do you sell directly to customers?
We primarily work with B2B clients, such as funeral homes, but our urns are also available for direct purchase through our online store.
Product Questions
What materials are used in your urns?
Our urns are made from recycled wood, solid wood, exclusive wood veneers and high-quality wood imitation materials, available in various finishes to suit different preferences and settings.
Are your coffins suitable for Muslim burials?
Yes, our coffin models comply with burial regulations in countries where a coffin is required for Muslim funerals. This applies to regions where burial without a coffin is prohibited. Among our models, the Lyon coffin is the most suitable option for Muslim burials.
Do your urns fit columbarium niches?
Yes, all our series are designed to fit columbarium niches, as well as home interiors. Please note that our urns are specifically intended for indoor columbaria and are not suited for outdoor exposure. Although we have adhered to average standard sizes, depending on the country and specific columbarium requirements, dimensions may vary. We kindly ask you to verify the appropriate size before placing an order or contact us for further assistance.
Can I order a custom urn or coffin?
Yes, we offer custom-designed products. Please contact us for more information on personalization options.
Ordering & Payment
How can I place an order?
You can purchase our urns through our online store, and our coffins are available through our retail partners (funeral homes). For bulk orders, please contact us.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, Apple Pay, Google Pay
Can I order multiple urns at once?
Yes, we offer bulk purchasing options. Contact us for special pricing and delivery arrangements.
Shipping & Delivery
Where do you ship?
We ship to European countries, the US, Canada, Australia.
How much does shipping cost?
Shipping costs depend on your location and the number of items purchased. The final price will be calculated at checkout.
How long does delivery take?
- EU Orders: 3-7 business days
- International Orders: 5-14 business days
Do you provide tracking for shipments?
Yes, once your order is shipped, you will receive a tracking number via email.
Can I pick up my order?
Yes, local pickup is available in Latvia, Riga. Contact us for details.
Returns & Refunds
Can I return a product?
Due to the nature of our products, returns are only accepted if the item is damaged or defective. Please contact us within 48 hours of receiving your order.
What should I do if my order is damaged?
If your item arrives damaged, please email us photos and details within 48 hours so we can arrange a replacement or refund.
Retail & Business Inquiries
How can funeral homes collaborate with ONECOF?
We welcome partnerships with funeral homes across Europe and beyond. Contact us to discuss collaboration options.
Where can I find ONECOF products near me?
Our coffins are available through our Retail Partners (funeral homes). Please check our Retail Partners page for a list of locations.
If you have any further questions, feel free to contact us.
sales@onecof.com
+371 26440705